Liability, coverage and claims

Cargo liability

Fission's liability for loss or damage is limited to $2.00 per pound ($4.41 per kg) of the total shipment weight, or the actual value of the goods, whichever is less.

Full value coverage

For more coverage, ask when you book. Full value coverage is quoted load by load, and the declared value must be written on the bill of lading before pickup. Without it, the $2.00 per pound limit applies.

Claims

Give written notice to claims@fissionlogistics.com within 60 days of delivery, or within 9 months of the ship date if the load was not delivered. Where US law gives a longer claim period, that period applies. Note any visible damage or shortage on the delivery receipt, and keep the goods and packaging until the claim is reviewed.

Not covered

Fission is not liable for lost profits, production downtime, delay or other indirect losses, unless agreed in writing before pickup.

Transit times on this site are typical, not guaranteed. A delivery date or time is guaranteed only when Fission agrees to it in writing before pickup.

Equipment, securement and handling described on this site are our standard practice. What applies to a given load is set by the bill of lading, the rate confirmation and any written agreement with Fission.

These terms apply alongside your rate confirmation and bill of lading. If they differ, the rate confirmation governs.